Frequently asked questions
Every question we are asked across heating, cooling, hot water and plumbing, in one place.
Quotes and pricing
No. Quotes on new systems and replacements are free and done onsite, anywhere Canberra and surrounds.
Yes. Pricing is upfront for each job with no hidden costs.
Service area
We are based in Hall, ACT, and service Canberra and surrounds. Not sure if you are in range? Give us a call.
Servicing and repairs
Most manufacturers, including Rinnai and Brivis, recommend a service every one to two years to keep a system running at its best.
We recommend getting your unit serviced leading in to the season you will use it, so it is clean and ready for the weather ahead.
Yes — we service and repair the major brands regardless of who installed them.
Yes. We install heaters, evaporative coolers, reverse cycles, hot water systems and imitation gas log fires as new installs, or to replace your current units.
Brands and warranty
Rinnai, Brivis and Escea, plus all Rinnai hot water systems. We service other major brands too, including Braemar, Daikin, Mitsubishi and Panasonic.
Yes. We also service brands like Braemar, Daikin, Mitsubishi, Panasonic and more. Give us a call to see if we can service yours.
On cooling we are a warranty agent for Rinnai and Brivis. We also service Braemar, Daikin, Mitsubishi and Panasonic systems.
Yes. We have the expertise to work with all makes and models, and every job is backed by our workmanship guarantee.
Hot water
Yes. We are warranty agents for the full Rinnai hot water range, and we repair or replace most other brands. Call us and tell us what you have.
About NGW
Yes. Air conditioning licence AU471179 and plumbing licence 20261380. We have been working in Canberra for 30 years as a local, family owned and operated business.
